Terms & Conditions
These Terms & Conditions (“Termsâ€) govern your use of the Excersio website and purchases from our store. By using our site or placing an order, you agree to these Terms.
1) Company information
Excersio (Bulgaria)
Address: Gollierstrasse 70, 2709 Munchen, Germany
Email: contact@excersio.net
Phone: +49 89 3535-11
2) Orders
- Orders are confirmed once payment is authorized and you receive an order confirmation email.
- We may refuse or cancel orders for suspected fraud, pricing errors, stock issues, or verification needs.
- Product images are illustrative; colors may vary by screen.
3) Pricing & availability
- Prices are shown in the selected currency and may change without notice.
- Stock availability is not guaranteed until the order is confirmed.
4) Payment
Payments are processed securely via third-party payment providers. We do not store full card details on our servers.
5) Shipping
Shipping times and costs are shown at checkout and/or on our Shipping & Delivery page. Delays caused by carriers or customs (if applicable) are outside our control.
6) Returns & refunds
Returns and refunds are handled according to our Refund Policy. Some items may be excluded for hygiene/safety reasons if opened/used (where applicable).
7) Warranty & complaints
If an item arrives damaged or defective, contact us at contact@excersio.net with your order number and photos. We will work with you on a replacement, refund, or other appropriate solution.
8) Limitation of liability
To the maximum extent permitted by law, Excersio is not liable for indirect losses (e.g., lost profits). Our liability is limited to the amount paid for the relevant order.
9) Intellectual property
All site content (logos, text, graphics) is owned by Excersio or licensed to us and may not be used without permission.
10) Governing law
These Terms are governed by the laws of Bulgaria and applicable EU consumer protection rules.
11) Contact
Questions about these Terms: contact@excersio.net.
