Privacy Policy

Privacy Policy

Excersio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or purchase from our website.

1) Who we are

Controller: Excersio (Bulgaria)
Address: Gollierstrasse 70, 2709 Munchen, Germany
Email: contact@excersio.net

2) What data we collect

• Order information: name, email, phone (optional), billing/shipping address, purchased items, order notes.
• Payment data: we do not store full card details. Payments are processed by third-party payment providers (e.g., Stripe/PayPal), who handle sensitive payment information.
• Account data: login details and order history (if you create an account).
• Technical data: IP address, browser/device info, pages viewed, and cookies.
• Support data: messages you send us (contact forms, email).

3) Why we process your data (legal bases)

• To fulfill your order (contract): order processing, delivery, customer service.
• To comply with legal obligations: invoicing, accounting, tax requirements.
• For legitimate interests: fraud prevention, site security, improving our store.
• With your consent: marketing emails/newsletter and certain cookies (where required).

4) Cookies

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can manage cookie preferences in your browser settings and (where available) via our cookie banner.

5) Sharing your data

We share data only as needed to run our store, such as with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping/logistics providers
• Website hosting and analytics providers
• Customer support tools

These providers process data under their own privacy policies and/or contractual safeguards.

6) International transfers

Some service providers may process data outside the EEA. Where applicable, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.

7) Data retention

We keep personal data only as long as necessary for the purposes above, including legal/accounting obligations (typically several years for invoices and tax records).

8) Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You can also withdraw consent for marketing at any time via the unsubscribe link or by contacting us.

9) Contact

If you have questions about privacy, contact us at contact@excersio.net.